Terms & Conditions

1. A Booking is confirmed only upon receipt of confirmation of booking and/or payment of the deposit.
2. A non-refundable deposit of 25% may be required to secure the Booking.
3. Full payment must be received no later than 14 days before the date of service unless otherwise agreed.
4. Payments can be made via bank transfer or with most major cards over the phone.

Refund Policy

2.1. General Policy

All bookings made with Belfast Mini Coach are confirmed upon payment and represent a reserved seat, vehicle, or service exclusively allocated to the customer.
Once confirmed, all payments are non-refundable, except in the limited circumstances outlined below.

2.2 Cancellations by the Customer

If a customer wishes to cancel a booking, the following conditions apply:

Refunds, where applicable, will be processed within 14 working days to the original payment method.

2.3 No-Show or Late Arrival

Failure to arrive at the scheduled departure time or location is considered a no-show.
No refund or credit will be issued in such cases, as vehicle and staffing costs will have been incurred.

2.4 Cancellations or Delays by Belfast Mini Coach

In the unlikely event that Belfast Mini Coach cancels a service for operational reasons, customers will be offered:

• A full refund, or

• The option to transfer their booking to another available date or service of equal value.

We are not liable for consequential losses, such as missed events, accommodation, or connecting travel.

2.5 Event Cancellations or Postponements

If a concert, sporting fixture, or event is cancelled or postponed by the organiser, Belfast Mini Coach will not automatically issue refunds for transport services already scheduled.
Where possible, we may:

• Transfer bookings to the rescheduled date, or

• Offer a partial credit at our discretion, minus any non-recoverable operational costs.

2.6 Force Majeure

No refunds or compensation will be issued where cancellation or disruption arises from circumstances beyond our control, including but not limited to:

• Adverse weather

• Traffic accidents or road closures

• Civil unrest, strikes, or public disorder

• Vehicle breakdowns despite reasonable maintenance

2.7 Group Bookings

For private hire or group bookings, deposits are non-refundable once payment has been received and the vehicle reserved.
Full balance payments must be made by the agreed due date.
Failure to pay may result in booking cancellation without refund.

2.8 Refund Request Procedure

All refund requests must be made in writing to
📧 hello@belfastminicoach.com
and must include the booking reference, passenger name, and reason for request.

Refunds will only be considered if the above terms are met.

1. The Company reserves the right to cancel the Booking in cases of unforeseen circumstances (e.g., vehicle breakdown, severe weather). In such cases, a full refund will be provided.

1. The Client is responsible for ensuring that all passengers behave appropriately during the service.
2. Smoking, vaping, and the consumption of illegal substances are strictly prohibited on the coach.
3. Any damage caused to the vehicle by the Client or passengers will result in charges for repairs or cleaning.

1. The Company will provide a fully licensed and insured coach and driver for the agreed service.
2. The Company will ensure that all services comply with relevant transport regulations and safety standards.
3. The Company reserves the right to supply a larger coach than that ordered for any journey and in this event no additional charge shall be made to the hirer unless the additional capacity is utilised.
4. In case of delays due to unforeseen circumstances, the Company will make reasonable efforts to minimize disruptions.

1. The Client must provide accurate and complete details of the journey, including pickup and drop-off locations, times, and special requirements.
2. The Client must ensure that passengers are ready to board the coach at the agreed pickup time, or additional charges may incur.
3. The Client is responsible for obtaining any permits or parking permissions required for specific locations.

1. The Company is not liable for delays caused by traffic, weather, or other circumstances beyond its control.
2. The Company’s maximum liability is limited to the value of the Booking.
3. Transfers and Event Transport
   Please note the following terms for all airport, ferry (including cruise ship), train, and event transport services (e.g. concerts, sporting fixtures):

   6.3a. General

   Belfast Mini Coach will make every reasonable effort to ensure timely travel; however, we cannot accept liability for missed events, flights, ferries, or onward connections due to circumstances beyond our control, including:

   • Adverse weather

   • Mechanical breakdowns

   • Traffic congestion, road closures, or accidents

   • Delays caused by passengers or third parties

   6.3b. Departure & Return Times

   All departure and return times are fixed and will be clearly communicated in advance.
   The coach will depart at the stated times and cannot wait for late passengers, as this may impact other schedules or connections.

   6.3c. Pick-Ups (Airports, Ferries, Cruise Ships, etc.)

   Drivers will wait a maximum of 60 minutes after the scheduled pick-up time.
   If passengers fail to arrive or make contact within this period, a rescheduled collection may be arranged subject to availability and additional cost.

   6.3d. Event Cancellations or Postponements

   If an event (e.g., concert or sporting fixture) is cancelled or postponed by organisers, Belfast Mini Coach will still incur operational costs.
   In such cases:

   • No automatic refund will be issued once transport has been confirmed or dispatched.

   • Where possible, tickets may be transferred to the rescheduled event date or partially credited at our discretion.

   • If an event is cancelled during travel, the coach may return earlier once all passengers are accounted for.

   6.3e. Passenger Responsibility

   Passengers are responsible for ensuring they are on board at the stated times and locations.
   No refund will be given for missed departures.

   6.3f. Travel Insurance

   Passengers are strongly advised to obtain travel insurance to cover costs associated with event cancellations, delays, or missed departures beyond our control.

1. The Company is not responsible for any personal belongings left on the coach.
2. Found items will be held for a maximum of 60 days and can be collected during office hours.

1. Any complaints regarding the service must be submitted in writing within 28 days of the service date and sent via email to hello@belfastminicoach.com.
2. The Company will investigate all complaints and aim to resolve them promptly.

1. These terms and conditions are governed by the laws of Northern Ireland.
2. Any disputes will be subject to the exclusive jurisdiction of the courts in Belfast.

1. The Company reserves the right to amend these terms and conditions at any time. Clients will be notified of significant changes before they take effect.